The activity tracker can be charged by using any plug with a USB port, or the USB port on your laptop/computer.

The charging unit of the activity tracker is hidden within the wristband of the tracker.

If your activity tracker isn't charging, please try following these steps:

  1. Pull both ends of the tracker off to find the end with the two gold metal connecting strips.

2. Take the end with the gold metal connecting strips and insert it firmly into a working USB port. You might have to wait for 5-10 seconds. Please ensure the connecting strips are facing up and towards you as you insert them into the USB port.

3. When the tracker is successfully charging, a small battery icon will appear on the screen.

If you're still having problems with your tracker after this, please get in touch with us at [email protected] (or you can contact customer support through the 'Speak to customer support' and 'Speak to tech support' buttons in your Settings or Chat page respectively).

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